qbaji Responsible Gaming Policy
At qbaji, we believe gambling should be an enjoyable pastime — not a source of distress. This page explains the tools, limits, and safeguards we provide to keep every player in Bangladesh safe, informed, and in control.
Important: If gambling is causing you financial, emotional, or relationship harm right now, please stop playing and contact our support team immediately at [email protected] or via live chat. Help is available 24 hours a day, 7 days a week, 365 days a year.
1. Our Commitment to Responsible Gaming
How qbaji approaches player safety as a core platform value
qbaji is committed to providing a gaming environment that is safe, transparent, and enjoyable for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We believe that responsible gaming is not just a regulatory checkbox; it is a genuine duty of care that we owe to every person who trusts us with their time and money.
Gambling, when approached as entertainment within personal financial limits, can be a fun and rewarding pastime. The vast majority of qbaji players enjoy our cricket betting markets, live casino tables, premium slots, and sports wagering without any negative consequences. However, we also recognise that for a minority of players, gambling can develop into a harmful pattern of behaviour. qbaji takes this risk seriously and has invested in a comprehensive suite of tools and policies designed to identify risk early and intervene effectively.
Our responsible gaming framework is built on four pillars: Prevention (age verification, self-exclusion access, and deposit limit tools), Awareness (clear information about gambling risks and warning signs), Intervention (proactive monitoring and outreach when patterns of concern are detected), and Support (a 24/7 customer support team trained to handle responsible gaming conversations with empathy and confidentiality).
Every qbaji employee who interacts with players — whether through live chat, email, or account management — receives responsible gaming training. Our platform systems are configured to flag unusual patterns of play for review, and we do not use predatory marketing tactics to encourage players to chase losses or exceed their stated limits.
Responsible gaming tools on qbaji are available to all registered players at no cost and with no penalty. Using these tools will never result in bonus forfeiture or account restrictions beyond those you have chosen to set yourself.
2. Age Restriction — 18+ Only
qbaji is strictly an adults-only platform for players aged 18 and above
qbaji operates exclusively for adults aged 18 years and above. Underage gambling is illegal, harmful, and something qbaji is actively and continuously working to prevent. We apply a zero-tolerance policy to underage gambling — any account found to belong to a person under the age of 18 will be immediately suspended, all funds returned, and the account permanently closed.
Age verification is mandatory for all new accounts. During registration, players are required to confirm that they are 18 or older. Before any withdrawal is processed — and at any point qbaji has reason to believe an account may belong to a minor — a full KYC (Know Your Customer) verification will be triggered. This requires submission of a valid government-issued identity document such as a National ID card, passport, or driving licence that clearly displays the player's date of birth.
qbaji also urges parents and guardians in Bangladesh to take precautions to prevent minors from accessing online gambling platforms. Practical steps you can take include:
- Keep your qbaji login credentials strictly private and never share them with anyone, including family members.
- Log out of your qbaji account fully when leaving a shared device.
- Use parental control software on shared computers, tablets, and mobile devices to block access to gambling websites.
- Have open conversations with young people about the risks of gambling and why it is restricted to adults.
If you believe a minor has accessed or is attempting to access a qbaji account, report it immediately to [email protected]. We will investigate and act without delay. All such reports are treated with strict confidentiality.
3. Self-Exclusion Tools
Voluntary account restrictions you can activate immediately if gambling is becoming a problem
Self-exclusion is one of the most powerful responsible gaming tools available at qbaji. It allows you to voluntarily block yourself from accessing your account for a defined period — or permanently — if you feel that gambling is no longer under your control. Self-exclusion is taken seriously at qbaji and is enforced at a technical level, not just a policy level.
qbaji offers self-exclusion in three formats to accommodate different levels of need:
3.1 Short-Term Self-Exclusion (Cooling-Off Period)
A cooling-off period temporarily suspends your access to qbaji for a short defined duration: 24 hours, 48 hours, 7 days, or 30 days. During this period, you cannot log in, place bets, or make deposits. Any pending withdrawals will continue to be processed. This option is ideal if you feel you need a short break to reassess your gambling habits.
3.2 Medium-Term Self-Exclusion
A medium-term self-exclusion suspends your account for a fixed period of 3 months, 6 months, or 12 months. During this period, qbaji will also suppress any marketing communications to your registered contact details. Reinstatement after a medium-term self-exclusion requires a deliberate request and a 24-hour cooling-off confirmation period to ensure the decision to return is intentional.
3.3 Permanent Self-Exclusion
Permanent self-exclusion closes your qbaji account indefinitely with no automatic reinstatement path. Your account will be deactivated, all personal data retained only as required by law, and your contact details flagged to prevent re-registration. This is the recommended option for players who believe they have a serious gambling problem. After permanent exclusion, any funds remaining in your account will be returned to your verified payment method.
To activate self-exclusion, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 1 hour of receipt and will not attempt to persuade you to reconsider. Self-exclusion requests are treated with complete confidentiality and without judgment.
4. Deposit & Loss Limits
Financial controls to keep your gambling within a budget you are comfortable with
One of the most effective ways to keep gambling under control is to set firm financial boundaries before you start playing. qbaji provides a suite of financial limit tools that allow you to define exactly how much you are willing to spend over a given period. These limits are enforced at the platform level — once a limit is reached, further deposits or wagers will be automatically declined until the limit period resets or you request a change.
4.1 Deposit Limits
Deposit limits cap the total amount you can add to your qbaji account via bKash, Nagad, Rocket, Upay, or bank transfer within a defined rolling window. You can set deposit limits for the following periods:
- Daily deposit limit: Maximum ৳ amount you can deposit in any 24-hour period.
- Weekly deposit limit: Maximum ৳ amount you can deposit across any rolling 7-day period.
- Monthly deposit limit: Maximum ৳ amount you can deposit in any rolling 30-day period.
Requests to decrease a deposit limit take effect immediately. Requests to increase a deposit limit are subject to a mandatory 48-hour cooling-off period before the new higher limit becomes active. This asymmetry is deliberate — it gives you time to reconsider an increase before it takes effect.
4.2 Loss Limits
A loss limit caps the total net losses you can sustain in a given period, regardless of how many deposits or withdrawals you make. If your net losses reach the limit you have set, further wagering will be paused for the remainder of the limit period. Like deposit limits, decreases apply immediately and increases require a 48-hour waiting period.
4.3 Wager / Bet Limits
You may also set a maximum single-bet or session wager limit to prevent placing individual bets above a certain ৳ threshold. This is particularly useful for managing risk on high-volatility slots or live casino games where in-the-moment decisions can lead to unexpectedly large single bets.
To set or modify any financial limit on your qbaji account, navigate to your account settings dashboard or contact our support team. We recommend setting limits as part of your initial account setup — before your first deposit — to establish healthy habits from the outset.
5. Time-Out & Reality Checks
Session management tools to keep you aware of how long and how much you are playing
Extended gambling sessions can distort your perception of time and money. qbaji offers session management tools designed to surface that reality clearly, so you can make conscious decisions about whether to continue playing rather than drifting into extended sessions without realising it.
5.1 Reality Check Notifications
Reality check notifications are periodic pop-up reminders that appear during an active gaming session. They display the duration of your current session, your net win or loss since your session started, and a prompt asking whether you would like to continue playing or take a break. You can configure the interval for reality checks — from every 15 minutes to every 2 hours — in your account settings. The notification must be actively dismissed before play can resume, ensuring you engage with the information rather than passively clicking past it.
5.2 Session Time Limits
A session time limit caps the maximum duration of a single continuous play session. Once your session reaches the configured limit, you will be automatically logged out. Common session limits include 1 hour, 2 hours, 3 hours, and 4 hours per session. You can also set a maximum number of sessions per day.
5.3 Cool-Down Breaks
If you want to step away without setting a formal self-exclusion period, you can activate a cool-down break directly from any game interface. A cool-down break suspends your current session for a minimum of 30 minutes and can be extended to up to 24 hours. During a cool-down break, your account remains active for withdrawal purposes but cannot be used to deposit or place bets.
All session and time-out preferences are accessible from your account settings at any time. qbaji strongly recommends setting a reality check interval during initial account setup. Even experienced players benefit from regular prompts to assess their session objectively.
6. Warning Signs of Problem Gambling
Recognising when gambling is shifting from entertainment to a harmful habit
Problem gambling rarely begins suddenly. It typically develops gradually, and many players do not recognise it until the harm is already significant. qbaji encourages every player to familiarise themselves with the common warning signs so they can take action early — for themselves or for someone they care about.
The following behaviours are widely recognised indicators that gambling may be becoming problematic. If you identify with several of these, we strongly encourage you to reach out to our support team or consider using the self-exclusion tools described in Section 3.
10 Warning Signs to Watch For
Identifying these patterns early is the most effective way to prevent gambling from becoming a serious problem. Be honest with yourself — or speak to someone you trust.
Spending more money on gambling than you can afford to lose, or more than you planned to spend before starting a session.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to even larger losses.
Lying to family members or friends about how much time or money you spend gambling, or becoming secretive about your online activity.
Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activities or to repay gambling-related debts.
Neglecting work, studies, household responsibilities, or relationships because of the time or mental energy devoted to gambling.
Feeling restless, irritable, or anxious when unable to gamble, or when attempting to reduce or stop gambling.
Needing to gamble with increasingly large amounts of money to achieve the same level of excitement or satisfaction — a sign of tolerance building.
Using gambling as a way to escape stress, anxiety, depression, loneliness, or other emotional difficulties rather than as a form of entertainment.
Making repeated unsuccessful attempts to control, cut back, or stop gambling — and returning to it despite genuine intentions to quit.
Experiencing financial difficulties — such as inability to pay bills, rent, or daily expenses in BDT — directly as a result of gambling losses.
7. Self-Assessment
An honest set of questions to help you evaluate your relationship with gambling
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly — no one else will see your responses. If you answer "yes" to three or more of these questions, it may indicate that gambling is having a disproportionate negative impact on your life and that speaking with a support professional would be beneficial.
Have you ever gambled with money that was set aside for essential expenses like food, rent, school fees, or utility bills?
Have you ever spent more time gambling online than you intended to — losing track of hours in a session that was meant to be brief?
Have you ever felt the urge to return to gambling as soon as possible after a losing session, to try to recover what you lost?
Has anyone in your family or social circle expressed concern about how much you gamble, or asked you to cut back?
Have you ever felt guilty, ashamed, or anxious after a gambling session, regardless of whether you won or lost?
Have you ever hidden your gambling activity — deleted browser history, used a separate device, or lied about where money went — to avoid others finding out?
Do you find that gambling is the primary way you manage stress, low mood, boredom, or difficult emotions in your daily life?
Have you ever tried to stop or reduce your gambling but found yourself unable to maintain that commitment for more than a few days?
If you answered "yes" to three or more of the questions above, we encourage you to take a break and speak with someone who can help. qbaji's support team is trained to listen without judgment and can help you access the tools you need — whether that is a cooling-off period, a deposit limit, or a referral to a specialist support organisation. Contact us at [email protected] or via live chat at any time.
8. Getting Help & Support Resources
Where to turn when you or someone you know needs support with problem gambling
Seeking help for a gambling problem is a sign of strength, not weakness. Whether you are concerned about your own habits or those of a family member, there are people and organisations ready to provide confidential, non-judgmental support. qbaji actively encourages players to reach out — both to us directly and to specialist support services — whenever gambling stops being fun.
8.1 Contact qbaji Support
Our responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year (BST, UTC+6). When you contact us about a responsible gaming concern, your conversation is handled by a trained team member — not a general customer service agent — and treated with strict confidentiality. We can help you:
- Activate self-exclusion immediately, at any level from cooling-off to permanent closure.
- Set or reduce deposit, loss, or wager limits on your account.
- Enable reality check notifications or session time limits.
- Understand your recent account activity and spending patterns.
- Discuss your concerns in a supportive and confidential environment.
- Connect you with specialist external support resources where appropriate.
To reach our responsible gaming team, use any of the following channels:
- Email: [email protected] — use the subject line "Responsible Gaming Support"
- Live Chat: Available via the chat widget on every page of the qbaji platform, 24/7
- WhatsApp: +880 1700-000000 — available around the clock
8.2 How to Request Self-Exclusion — Step by Step
If you have decided to take a break or exclude yourself from qbaji, here is exactly what to do:
Contact Our Support Team
Reach out via live chat or email at [email protected] with the subject "Self-Exclusion Request". State the type of exclusion you want — cooling-off, short-term, medium-term, or permanent.
Identity Confirmation
Our team will confirm your identity using the details registered to your account. This is to ensure the request is genuinely from the account holder and to protect against third-party interference.
Exclusion Activated Within 1 Hour
Once confirmed, your self-exclusion will be applied to your account within 1 hour of the request. You will receive an email confirmation to your registered address. Any pending withdrawals will be processed normally.
Marketing Suppressed
Your contact details will be immediately removed from all qbaji marketing lists. You will not receive promotional emails, SMS messages, or push notifications during your exclusion period.
Reinstatement (Non-Permanent Only)
If your exclusion has a defined end date, reinstatement requires a deliberate written request from you followed by a mandatory 24-hour reflection period. Reinstatement is never automatic — you must actively request it.
qbaji will never contact a self-excluded player with promotional offers or attempt to persuade them to return before their exclusion period has ended. We take these commitments seriously and hold our team accountable for upholding them.
Help Resources for Players in Bangladesh
Beyond qbaji's internal tools, the following types of organisations and resources can provide specialist support for problem gambling. We encourage any player who is struggling to seek help without delay.
National Mental Health Helpline
Bangladesh's national mental health helpline (Kaan Pete Roi) provides confidential emotional support and crisis counselling. If gambling-related stress is affecting your mental health, reaching out to a trained counsellor can be an important first step.
Gamblers Anonymous Groups
Gamblers Anonymous runs peer support groups for people affected by compulsive gambling. Sharing experiences with others who understand the challenge can be a powerful part of recovery. Online and in-person meetings are available internationally.
Addiction Counselling Services
Licensed addiction counsellors and psychologists can provide one-on-one therapeutic support for compulsive gambling. Many hospitals and mental health clinics in Dhaka, Chittagong, and Sylhet offer outpatient counselling programmes.
Family Support Organisations
Problem gambling affects not just the individual but also their family. Organisations supporting families of people with addiction — including Gam-Anon — can help loved ones understand the situation and find ways to support recovery effectively.
Online Self-Help Tools
Several internationally recognised organisations — including GamCare and BeGambleAware — offer free online self-help resources, chat support, and self-assessment tools that are accessible from anywhere in Bangladesh with an internet connection.
Financial Counselling
If gambling has led to significant debt, financial counsellors at organisations affiliated with Dutch-Bangla Bank, BRAC Bank, or non-profit credit counselling services can help you create a structured repayment plan and regain financial stability.
Six Ways qbaji Keeps You in Control
Every responsible gaming tool described on this page is built into the qbaji platform and available to all registered players at no cost. Here is a quick summary of what is available to you.
Self-Exclusion
Voluntarily block yourself from the platform for a defined period — from 24 hours to permanent closure. Activated within 1 hour of request, with full marketing suppression during the exclusion period.
Deposit & Loss Limits
Set daily, weekly, or monthly caps on how much you deposit or lose. Limit reductions take effect immediately; increases require a 48-hour waiting period to protect against impulsive decisions.
Reality Check Alerts
Periodic in-session pop-ups showing your session duration and net result. Configurable from every 15 minutes to every 2 hours. Must be actively dismissed before play resumes — no passive bypass.
Session Time Limits
Set a maximum continuous session duration after which you are automatically logged out. Prevents extended play sessions driven by momentum rather than conscious choice.
Cool-Down Breaks
Pause your session for 30 minutes to 24 hours directly from the game interface. No paperwork, no waiting — an instant pause whenever you need one. Your account remains accessible for withdrawals during a break.
24/7 Responsible Gaming Support
A dedicated support team available around the clock via live chat, WhatsApp, and email. Trained to handle responsible gaming conversations with empathy, confidentiality, and without pressure to continue playing.
Enjoy Gaming the Right Way — On Your Terms
qbaji is here to make gaming entertaining, fair, and safe for every player across Bangladesh. Use our tools, know your limits, and remember that support is always just one message away.